I can't complete a puzzle stage no matter what I do.
- Check the completion requirements to make sure you're gathering the correct pieces.
- Prioritize clearing pieces on the bottom of the stage. It'll make it easier to get combos.
- The hints the game gives are random, and so they're not always the most effective moves. Before following a hint, check if there's a better way to do things.
- Try to set off bombs so that as many bombs as possible go off together.
- Try using all the support items you have right at the start of the puzzle.
- If you run out of moves when you're very close to completing a puzzle, use Gems to pick up where you left off with a few extra moves.
I want to change devices.
Follow the steps below to transfer data from your current device to a new device.
- Before changing devices, select "Data backup" from the bottom right of the title screen, and follow the instructions until a backup has been completed. Be sure to take note of the ID and Password displayed at the end so as not to forget them. Save the information and do not show it to anyone else.
- After changing devices, download Pocket Island from the app store and install it onto your new device.
- After launching Pocket Island on your new device, select "Restore data" from the bottom right of the title screen. Follow the instructions, and input the ID and Password from Step 1.
- If completed successfully, your data will be transferred to your new device so that you can carry on playing.
Read carefully before you begin:
- You won't be able to back up data again for 24 hours after data transfer. For this reason we recommend backing your data right before the transfer.
- Make sure to carry out the data transfer in an area with a good internet connection.
- Do not perform a data transfer if you have a limit on your data usage.
- Do not perform a data transfer in a train, car, or any other high-speed moving vehicle.
- Do not quit the app, or move to an area with a bad connection during the transfer.
- The backup data is valid for 30 days. Once 30 days have passed, please start the again from the beginning.
What if you want to change your username?
Tap the cog icon on the top left of the island screen and select "Profile" to change your name at any point.
How do I change furniture I've already placed?
You can change your selection any time by tapping the furniture. Walls and floors can also be changed in the same way.
Deleting the app
All saved data from this app is stored on the user's device.
When you delete the app, all your saved data will be erased. Please take care not to accidentally delete the app.
A building placed has disappeared
Please check your island carefully.
It could be hidden behind a larger building.
You can also check the building list from the button on the bottom left of the screen.
It could be stored there.
How do I move or store a building?
Press down on the building.
You will then be able to move it, store it, or rotate it.
How do I increase my island level?
You will get flower points whenever you place a building.
Once you earn a certain amount of flower points, your island will get bigger or you'll receive presents.
My island level decreased
When you store a building, your flower points will decrease.
Please place the building back in your town.
How can I get elves to come to my island?
The elves like towns with lots of buildings.
Make sure you place down plenty of buildings.
I think I found a bug in the game
Try the steps below to see if they resolve the issue.
- Close the app and restart it.
- Make sure you don't have a limit on your data, and that you're in a place with a good connection.
- Go to the app store to check if you have the latest version of the game, and if not, download and install the update.
- Make sure you've updated your device to its latest OS.
- Try restarting your device.
Other
- We apologize for the inconvenience, but refunds will not be considered under any circumstances.
- We do not offer support for lost or damaged devices, or if the app is mistakenly deleted.
- Check the items on this help page once more.